Hong Kong

[AGE RESTRICTIONS] 12+
Aged 12 or above and with a height of no less than 140cm are permitted for the standing zone

Minors aged under 16 must be accompanied by a parent or legal guardian.

The accompanying parent or guardians will be required to purchase a ticket but it does not need to be the same ticket category as the minor. Parents or guardians accompanying a minor with Ultimate or VIP ticket will enter the venue at the same time as them, however, guardians will be asked to wait at the back of the concert hall until the session is over. This also applies to guardians accompanying a minor with a Snapshot Ticket.

[ULTIMATE & VIP SESSION]

Hugging the artist or recording videos/taking photos on any device during the session is strictly prohibited and will result in eviction from the venue. Please be respectful towards the artist, rules and staff.

Ultimate & VIP Benefits ticket holders will be high fiving or high tenning Bang Yongguk followed by our photographer taking a photo in groups of 4.

A link to the photos will be provided via ticket holder’s email addresses within 2 weeks after the tour ends. (This is subject to change)

[SNAPSHOT EVENT]

You will prepare your phone unlocked in advance and set it to the camera app. Pick a pose(s) out of the options provided and hand your phone to our member of staff. Following instructions of the staff you will be asked to stand next to the artist and pose according to your choice.

Strictly no recording on any device is allowed during the snapshot event, this is including screen recording. No other poses are permitted either.

Please respect the artist, rules and staff. Failure to do so will result in your photo not being taken and eviction from the venue. 

As the photos will be taken on your own mobile phone, you must ensure you have enough battery and storage on your phone.

[NUMBERING & LINING UP]

We will not accept any numbering during time of admission. Please do not camp in advance.

Please note that during the group photo session we try our best to accommodate friends taking photos together which is not guaranteed unless accepting to be moved further down the line.

[GIFTS]

Please note that we cannot accept gifts. However, letters are welcome and can be placed into a box or handed to a member of staff.

[LIGHTSTICKS]

Lighsticks of other artists’ are forbidden. Please respect the artist.

[FAN PROJECTS]

Please note we can only accept 1-2 fan projects per concert. Please join a bigger social media group or page in order to join a project. Projects must be submitted by September 30, 2026 for approval. Project groups can contact us via the contact us function on officialrootcompany.com 

< VENUE REGULATION AND PROHIBITED ITEMS >
1. Venue cannot guarantee the participant’s view is totally free from any obstructions during an event.
2. Age restriction: Aged 12 or above and with a height of no less than 140cm are permitted for the standing zone
3. Each ticket admits one person only A valid ticket must be provided for admission
4. No re-entry is allowed once the patron exits TIDES
5. Full Bag Search before admission
6. No Bags/ Boxes/ Luggage Larger Than 38 x 30 x 20 cm allowed
7. No Professional Cameras/ Tablets/ Selfie Sticks/ Recording Devices/ Tripods allowed
8. No Fan banners/ signs larger than A4 Size is allowed
9. No outside food and beverage
10. No disposable plastic, glass or thermal bottles/cups, aluminum cans or bottles permitted
11. No inflated objects, hazardous materials, weapons, aerosol cans and any sharp objects is allowed
12. No Folding Stools/ Chairs/ Footrests/Ladders/ Long Umbrella allowed
13. Standing on chairs are not permitted.
14. No inflated objects, balloons or remote-controlled aerial device or toy (e.g. model helicopters or drones);
15. Smoking and Vaping is prohibited in TIDES
16. Strobe lighting effect and smoke may be used during performance
17. Unauthorised photography, filming or recording are strictly prohibited
18. No animals (except police dog / assist dog)